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cmarkb Honor Student
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Caught in continuous HP logo loop

HP Pavilion Notebook V2Z45AV
Microsoft Windows 10 (64-bit)

Bought computer in August, 2016. I can get in and see computer info. It says born date 09/06/2016. Either HP or Windows 10 updated last night (10/29) and was in a recovery loop to begin with. I was able to save off the few files I had put on the system. I tried a restore but it did not find a restore point. I tried a system recovery with the CDs I created. Said there was a problem and recovery incomplete. Got caught in this loop for a while. Finally, held start button down for shutdown and now hung up in an HP logo loop. I was able to press the F11 (repeatedly) so that I could get the product info.

 

Computer was bought off amazon.com from LGI Electronics. I have put an email into them but I am stuck in the meantime and thought I would reach out to some HP support. What is going on?

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cmarkb Honor Student
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HP Recommended

Caught in continuous HP logo loop

Okay, did another reboot, pressed the f11 repeatedly and this time the recovery options came back. However, still nothing I have tried works. I am out a lot of money. I had this happen on an old HP, originally running Windows 7 and then upgraded with the free Windows 10. I thought is was a hard disk issue. Now that drive has been completely wiped and I cannot get the drivers needed to restore that one back to 7.

 

This notebook is NEW. It should not be having this problem. And if it is a problem between HP and Windows 10, then someone needs to help me straighten this out....

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