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Karon01
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Message 1 of 4
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Charging issue

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Pavillion 15-au077sa
Microsoft Windows 10 (64-bit)

Hi, as of yesterday my laptop has stopped charging when i am using the laptop. The charging light turns white when i switch it on but when laptop is switched off the light turns orange and will charge.

Any help or ideas will be gratefully received.

Thanks in advance

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3 REPLIES 3
The_Fossette
HP Support Agent
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Message 2 of 4
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Hi @Karon01

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the battery is not getting charged when the computer is powered on.

 

I’d love to help!

 

Follow below steps to fix this issue.

 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager.

 

Here is how you do it.

 

Step 1: Click the Windows “Start” button and right-click “Computer.”

Step 2: Click “Manage,” then “Device Manager.”

Step 3: Click the “Batteries” section. A list of devices will appear.

Step 4: Right-click the “Microsoft ACPI-Compliant Control Method Battery” device and click “Uninstall.”

Step 5: Click the “Action” menu item and “Scan for Hardware Changes” to reinstall the driver.

 

Restart the computer and the issue should be fixed.

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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Karon01
Author
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Message 3 of 4
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Hi, Thanks for your reply.

I have tried your suggestion but has not made any difference, I still have the problem.

Any other ideas?

Kind regards

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,944 2,571
Message 4 of 4
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Hi @Karon01

 

I recommend you to update the bios and the chipset driver from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes.

 

Good day! Take care 🙂

 

Cheers!

The_Fossette
I am an HP Employee

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