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Chrome book won't turn on

So my chrome book won't turn on. All it does is display the white screen but it doesn't go to the home screen. I don't have a battery so I can't take it out and try to reboot it that way. I already try taking the Sim card out and holding the power down for for seven seconds. somebody please help me I am so lost without my computer.
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Chrome book won't turn on

 

@ComputerUnsavvy

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the Chromebook isn't turning on and you need assistance in getting it back up and running,

Don't worry as I have a few steps that would resolve your concern,

 

Step 1: Remove external devices

If your Chromebook does not start, remove any and all USB devices, and remove memory cards from the card reader slot. Disconnect all non-essential devices (external hard drives and similar).

After you have removed all external devices, turn on the Chromebook. What happens?

  • If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done.

  • If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting.

Step 2: Find a fix that matches your Chromebook's symptom (for more details, Click here)

 

Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

Riddle_Decipher
I am an HP Employee

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