cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
New member
1 0 0 0
Message 1 of 2
130
Flag Post

ChromeBook Recovery

HP Recommended
HP Chromebook
WebOS / Palm OS

I have a Chromebook, a Intel Celeron Chromebook I think, that I want to get completely reset. I downloaded the Chromebook Recovery Utility app. I followed the on-screen prompts and I got to where I needed a USB and I didn't have one. I had exited out, came back and now I can't press anything because it only says preparing and won't allow me to get past this step. Is there a way to fix this?

0 Kudos
1 REPLY 1
Highlighted
Level 15
Level 15
23,488 23,427 2,167 5,114
Message 2 of 2
Flag Post
HP Recommended

You could contact HP Customer Support to see what they can do for you:

 

If you live in the US or Canda, contact information is on this page:  http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation