• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-26-2017 02:46 PM

HP Recommended
Product: HP ENVY m6-k088ca
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I have an old notebook that ive decided to install a simpler OS onto. I did a complete wipe of the windows 8 on the HDD and installed a version of windows 7 instead. Everything went smoothly until i reached this problem:

ss+(2017-05-26+at+04.40.27).png

 

In the other devices category are these devices and controllers. None of them have any driver information or a digital signature. Ive browsed multiple files and drivers on your website and cant find one to solve this problem.

 

Any help is appreciated.

1 REPLY 1

‎05-26-2017 02:57 PM

HP Recommended

Hi:

 

You need these drivers...

 

Ethernet:  Download, unzip and run the setup application from the 2nd file listed at the link below.

 

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTy...

 

Network:

 

This package contains the driver installation package for the Ralink wireless LAN Controllers in the supported notebook models running a supported operating system.

 

http://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

 

PCI Dev:  Download, unzip and run the setup application from the first file listed at the link below...

 

http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownT...

 

Unknown:  There can be one of several devices labeled as Unknown when a driver needs to be installed.

 

Please post the hardware ID for the unknown device, so I can figure out what driver it needs.

 

Use this guide for how to find the hardware ID...

 

https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/

 

 

Was this reply helpful? Yes No
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.