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Top Student
Posts: 5
Member Since: ‎02-24-2013
Message 1 of 4 (2,509 Views)
Accepted Solution

Code 52 error on HG62 Notebook PC - cd/dvd drive not working

Hello,

 

BIOS recognizes my cd/dvd rom drive, but if I insert a disk, nothing happens. The My Computer link does not locate the drive either.  I have been trying to figure out how to download a new driver in hopes that will fix the problem but keep running into dead ends.

 

My product number is XZ267UA#ABA and model number is HP G62-407DX Notebook PC.  The Operating System is Windows 7 Home Premium 64-Bit (6.1, Buid 7601).

 

In the device manager, under my CD/DVD Rom drive, I am getting an error stating 'Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)'.

 

Can someone please help in fixing this problem?  Thanks in advance!

 

Kristen

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Accepted Solution

Re: Code 52 error on HG62 Notebook PC - cd/dvd drive not working

Hi Kristen,

 

Try the following.

 

Shut down the notebook.  Tap away at f8 as soon as you press the power button to launch Windows Recovery Console.  Use the arrow keys to select 'Disable driver signature enforcement' and hit enter.

 

When windows has loaded, does the optical drive now show under 'Computer'?

 

If it now works Ok, try restarting the notebook - if the error does not re-occur then great, but if it does, the best option would be to replace the CD/DVD driver as follows.

 

1.  Download the following utility that will add 'Take Ownership' to the right click context menu.  The download is on the following link.

 

Take Ownership

 

This is a zipped file.  If you don't have an extraction utility installed, download and install 7-Zip  ( if you have a 64bit version of Windows, you will need this version 7-Zip ) which can be used to open this so that you can run the installer.  Then just right click the zipped folder, select 7-Zip and select Extract Files.  When done, open the newly extracted folder and you will find the utility to add 'Take Ownership' to the right click menu.  Just double click it to install and then close the window.

 

2.  Open windows Control Panel, open Device Manager, open up DVD/CD-ROM Drives.  Right click the drive and select uninstall and click the prompt to complete this.

 

3.  Click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', right click the folder 'drivers' and select Take Ownership.

 

Just below this folder, open the folder 'DriverStore', open the folder 'FileRepository', open the folder that starts 'cdrom.inf', right click the 'cdrom.sys' file and select Copy.

 

Close all open windows and then Paste this file on your Desktop.

 

4.  Once again, click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', then this time open the folder 'drivers', right click and select Paste.  You should now get a prompt that the file already exists - select the Copy and Replace option and click on any further prompts to complete this.

 

When done, close all open windows and restart the notebook - see if this has corrected the error.

 

Regards,

 

DP-K

View solution in context
Provost
Posts: 48,519
Member Since: ‎09-24-2010
Message 2 of 4 (2,506 Views)

Re: Code 52 error on HG62 Notebook PC - cd/dvd drive not working

Hi Kristen,

 

Try the following.

 

Shut down the notebook.  Tap away at f8 as soon as you press the power button to launch Windows Recovery Console.  Use the arrow keys to select 'Disable driver signature enforcement' and hit enter.

 

When windows has loaded, does the optical drive now show under 'Computer'?

 

If it now works Ok, try restarting the notebook - if the error does not re-occur then great, but if it does, the best option would be to replace the CD/DVD driver as follows.

 

1.  Download the following utility that will add 'Take Ownership' to the right click context menu.  The download is on the following link.

 

Take Ownership

 

This is a zipped file.  If you don't have an extraction utility installed, download and install 7-Zip  ( if you have a 64bit version of Windows, you will need this version 7-Zip ) which can be used to open this so that you can run the installer.  Then just right click the zipped folder, select 7-Zip and select Extract Files.  When done, open the newly extracted folder and you will find the utility to add 'Take Ownership' to the right click menu.  Just double click it to install and then close the window.

 

2.  Open windows Control Panel, open Device Manager, open up DVD/CD-ROM Drives.  Right click the drive and select uninstall and click the prompt to complete this.

 

3.  Click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', right click the folder 'drivers' and select Take Ownership.

 

Just below this folder, open the folder 'DriverStore', open the folder 'FileRepository', open the folder that starts 'cdrom.inf', right click the 'cdrom.sys' file and select Copy.

 

Close all open windows and then Paste this file on your Desktop.

 

4.  Once again, click the Start Menu, open Computer, double click Local Disk C, open the folder 'Windows', open the folder 'System32', then this time open the folder 'drivers', right click and select Paste.  You should now get a prompt that the file already exists - select the Copy and Replace option and click on any further prompts to complete this.

 

When done, close all open windows and restart the notebook - see if this has corrected the error.

 

Regards,

 

DP-K

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****Please mark Accept As Solution if it solves your problem****
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Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎02-24-2013
Message 3 of 4 (2,491 Views)

Re: Code 52 error on HG62 Notebook PC - cd/dvd drive not working

First option worked .. quick and easy, THANK YOU!
Provost
Posts: 48,519
Member Since: ‎09-24-2010
Message 4 of 4 (2,468 Views)

Re: Code 52 error on HG62 Notebook PC - cd/dvd drive not working

Hi,

 

You're welcome and that's good to hear

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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