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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-09-2016 05:01 AM

HP Recommended
Product: Presario CQ42
Operating System: Microsoft Windows 7 (32-bit)

Compaq Presario CQ42 laptop webcam is not working in Windows 7 ultimate in spite of loading youcam. Kindly help.

1 REPLY 1

‎09-09-2016 11:52 AM

HP Recommended

Hello @SKINFOTECH

 

Welcome to the HP Support forum. Thank you for posting.

 

Possible reasons for the camera not to work are:

- camera driver is missing/corrupt/not loaded - happens most often

- camera is disabled in BIOS or via Windows - happens occasionally

- camera is corrupted (hardware device is corrupted) - happens very rarely

 

 

Could you confirm if the computer came preinstalled with Windows 7 (a.k.a OEM Windows) from HP - did it have Win 7 when you bought it ?

 

If it did not come with Windows preinstalled, did you download/install all the drivers from HP site ?

 

If you click on Start button > Control Panel > Device Manager, do you see any device listed as unknown with yellow exclamantion mark like this:

 

 

 

Did you ever enter in BIOS to stop the camera from there (if there is such an option)...

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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