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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 12:01 AM

HP Recommended
Product: Notebook G61-420ca
Operating System: Microsoft Windows 10 (64-bit)

My computer does not go into sleep and hibernate mode properly.  This started a few days ago. The power light remains lit and the fan continues to run.   I often have to force it off, then turn it back on which sometimes I have to do repeatedly until it finally starts again.

 

I upgraded to Windows 10 last summer and have had no problem, until now.   I followed the instructions at the following webpage:

 
 
but, when I got to Step 2 and clicked on "HP Drivers & Downloads" and entered my model number and entered Windows as my Operating System, it did not give me Windows 10 as an option.  
 
The BIOS Version is     Hewlett Packard  F.13, 1/25/2010        
 I hope you can help.
 
2 REPLIES 2

‎03-23-2017 12:53 AM

HP Recommended

Hi @g61-420ca,

 

The reason Window 10 drivers are not availble for this unit is because Windows 10 is not tested on this unit from hp when this model was released.

 

However, If a specific driver, is not listed, download and install the appropriate driver from Intel website 

 

https://downloadcenter.intel.com/search?keyword=intel+management+engine

 

 

#HPExpertDay

 

I hope that answers your question. 🙂

 

I am an HP employee, the opinions expressed here are my personal opinions, not of HP.

 

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

 

***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

 

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‎03-23-2017 01:42 AM

HP Recommended

Thanks for your reply.  I clicked the link, then clicked on Drivers, then clicked on "Windows 10 64-bit" which produced 8 drivers.  How do I know which one is right ?  And how can I know it's the right one to fix my hibernation problem ?

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