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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-04-2017 10:19 AM

HP Recommended
Product: HP Envy x360
Operating System: Microsoft Windows 10 (32-bit)

For the last couple days when trying to type the F key is engaed, key is not stuck.  

 

1 REPLY 1

‎05-05-2017 03:45 PM

HP Recommended

Greetings @SSB16, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that your computer is freezing and the F key is engaged. 

Not to worry, I will be glad to help. 

Have you tried any troubleshooting steps on your computer?

 

Recommend you run a system test and a component test on your keyboard. 

Shut down the computer. Wait for a minute.

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics. Click here. 

Please run a system test on your computer. 

After the system test pass, please run a component test and test the keyboard. 

If the test fails, please contact our phone support for the service options available for your computer. 

If the keyboard F key works fine in the component test, please refer to the below articles for assistance troubleshooting the keyboard on your computer. 

HP Pavilion 14, 15, 17 and ENVY 14, 15, and 17 Notebook PCs - Duplicate Letters Appear When Typing W...

HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

Please do run HP Support Assistant on a regular basis to make sure all the drivers are updated on your computer. Click here. 

 

Keep me posted. 

Chimney_83
I am an HP Employee

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