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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-14-2017 11:45 AM

HP Recommended
Product: Spectre x2 detachable M0E74AV
Operating System: Microsoft Windows 10 (64-bit)

Computer overheats, shutsdown and won't reboot for 15 - 20 minutes. Then at times it flashes a blue screen with the following statement:"Your PC ran into a problem and needs to restart. We're just collecting some error info. and then we'll restart for you."

And in smaller print it indicates to visit http:windows.com/stopcode. STOPCODE DRIVER POWER STAE FAILURE

 

 

1 REPLY 1

‎02-14-2017 12:30 PM

HP Recommended

Hello @john_rohme

 

Welcome to the HP Support forum. Thank you for posting.

 

Can you start the computer eventually , can you load it to Windows desktop ?

 

The overheating is typically a symptom of a hardware problem.

Please, check this article from HP and follow the steps > http://support.hp.com/rs-en/document/c01657439

 

The Blue screen (BSOD) is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely).

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