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Student
Posts: 1
Member Since: ‎07-13-2012
Message 1 of 2 (159 Views)

Computer wont charge

My HP Pavilion Entertainment dv5-1253dx will not hold a charge but It can support itself with the power cord plugged in.  I've tried rebooting, pulling the battery off and updating software, but when i try to update it tells me windows cannot check for updates.

 

Any ideas?

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Provost
Posts: 48,191
Member Since: ‎09-24-2010
Message 2 of 2 (157 Views)

Re: Computer wont charge

Hi,

 

Download and run the stand-alone battery test utility available on the page below and see if this reports any problems with your battery.

 

http://h20239.www2.hp.com/techcenter/battery/battery_ts.htm

 

Regards,

 

DP-K

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Windows Insider MVP

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