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oakvalley
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Message 1 of 3
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Computor failed the hard drive test.

HP Recommended
hp250
Microsoft Windows 10 (64-bit)

FAILURE ID; RGDWKX-87489J-XD7X61-60CF03

PRODUCT ID; T3M29PT#ABG

HARD DRIVE CAPACITY 500GB

HARD DRIVE 1.

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DavidPK
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Message 2 of 3
Flag Post
HP Recommended

Hi,

 

The 24 character error code is a Smart HDD failure and would indicate that the Hard Drive is failing and needs to be replaced. 

 

If your notebook is still under warranty, contact HP ( with the 24 character code ) and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Windows Insider MVP

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Huffer
Level 17
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Message 3 of 3
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HP Recommended

You need to replace it. Where do you live (country), and are you still under warranty? 

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