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oakvalley Student
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Message 1 of 3
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Computor failed the hard drive test.

hp250
Microsoft Windows 10 (64-bit)

FAILURE ID; RGDWKX-87489J-XD7X61-60CF03

PRODUCT ID; T3M29PT#ABG

HARD DRIVE CAPACITY 500GB

HARD DRIVE 1.

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Provost Provost
Provost
49067 9692 16470
Message 2 of 3
99
Flag Post

Computor failed the hard drive test.

Hi,

 

The 24 character error code is a Smart HDD failure and would indicate that the Hard Drive is failing and needs to be replaced. 

 

If your notebook is still under warranty, contact HP ( with the 24 character code ) and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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Windows Insider MVP

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Provost Provost
Provost
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Message 3 of 3
98
Flag Post

Computor failed the hard drive test.

You need to replace it. Where do you live (country), and are you still under warranty? 

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