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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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Cooling fan is not working

HP Recommended
HP Pavilion g6-2320tx Notebook
Windows 8.1

When I turn on my laptop, an error massage regarding inactivity of cooling fan is getting appeare on the display. After 15 seconds, PC use to turn off automatically. What should I do?? Should I go for new cooling fan or something else???

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Message 2 of 2
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HP Recommended

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you

 

It looks like you are having difficulties with regards to the Cooling Fan of your Netbook

We will surely assist you with this

 

According to the message you have posted I suspect this is purely a hardware issue where in your getting "System

Fan(90B) - The system has detected that a cooling fan is not operating correctly" message. This is a mechanical fault and the Cooling Fan on your Notebook and needs to be replaced before the Notebook starts up with an Overheating Issue.

 

Causes/Reason for this Issue:

1. Sometimes this is just because of Dust, Pet Animals Hair slowing down the fan

 

Perform the  below shown troubleshooting steps:

Step 01. Turn OFF the Notebook

Step 02. Un-plug the Power/AC Adapter and also remove the Battery too

Step 03. Press and Hold the Power Button of the Notebook for a full minute

Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter

Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS

Step 06. Once you get to the BIOS, Please press F5 Key to load setup defaults for the BIOS

Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes

Step 08. Now please wait till Unit loads Windows and then Shut down the Netbook again

Step 09. You should clean all the Vents and Openings really good with a can of compressed air

 

Note: If you are still getting the same error we need to replace the fan

 

I strongly recommend you to immediately Contact HP Technical Support over the Phone for further assistance

without any delay to get your Netbook Fan replaced and serviced by an authorized HP Certified Engineer

 

You can also Check your warranty Here to verify the warranty status

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the KUDOS star on left to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

I am an HP Employee
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