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cooperator
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Message 31 of 33
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HP Recommended

HP Partsurfer.JPGMy country is the only country not listed on the drop-down menu.JPGMy country is the only country not listed on the drop-down menu.JPGWith respect to how to look for hp certified parts at hppartsurfer.com, i have done that. However, if really had read my previous messages replied to you, you would understood that i couldn't find any parts for my hp notebook model. Also, i did not find my country listed in the drop-down menu.

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Mrstenter
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Message 32 of 33
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Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.





Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
cooperator
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Message 33 of 33
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Hi,

 

Product name: HP Pavilion dv6-6093ex Entertainment Notebook PC support).
Product number: LM610EA#A2N

 

 


When starting the computer, the following error appears on the screen:

The system has detected that a cooling fan is not operating correctly.
Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.

 

 I followed all steps in this document to fix this error, however that make no difference.

Spoiler
This document pertains to HP and Compaq notebook PCs.

When starting the computer, the following error appears on the screen:

The system has detected that a cooling fan is not operating correctly.
Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shut down in 15 seconds. To prevent shutdown and continue operation, press the Enter key now.

System Fan (90b)
In addition to this error, the system fan may spin faster and become louder.This error indicates that a problem exists related to the heat removal system. One of two possible events is occurring:
.The system fan is not spinning or not spinning properly.
.The temperature inside the case is too high and the fan cannot spin fast enough to remove the heat.
This error message occurs to help prevent costly damage to the computer.

To fix this error, use the following steps:
1. If you notice that the system fan spins and is blowing warm air from the computer,clean the exterior vents to remove dust buildup by blowing air through the vent openings. Do this while the computer is off. Dust can accumulate inside the vent opening and around internal cooling components, preventing the removal of heat.After dust has been removed, try turning on the computer to see if the error goes away.if not, continue to the next step.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC .2.

Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again — even if only for a short time to access and save any important files before service. For information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues .

3. In some cases, updating the BIOS may help prevent this error from occurring. For information on how to update your BIOS, see Updating the BIOS .

4. Have the computer serviced to clean internal components and replace the system fan if necessary. Ensure that the following items are addressed during servicing:

.Thoroughly remove dust from all internal cooling components.
.Ensure that wires from the system and CPU fans are connected to the motherboard securely.

This is my  existing old cooling system (old fan, and heat sink)

 

2015-07-11 21.21.19.jpg

 

2015-07-11 21.44.06.jpg

 

2015-07-11 21.52.04.jpg

This is the new fan to be sold for $50.00

Cooling fan2.JPG

 

Cooling fan1.JPG

 

The cooling system that came with my laptop is an assembly and  the fan can just be removed from the assembly and replaced in the assembly with the fan the Yemen merchant has for $50.00 .

 

I have done these steps to remove the old fan::

 

1- I have removed my old fan from the heat sink, and then 

 

2- I blowed the compressed air through the vents(airways) of heat sink, and even through the old fan.

 

3-  I even  have cleaned the exterior vents of heatsink  and old fan with a paint thinner. 

 

4- I have cleaned the old thermal compound, and applied new one This is the Heatsink Compounds 'ZP-360' I have used. I applied a dot of fresh paste to the center of the CPU and GPU, and spread it.  The method I go by is slightly bigger than a grain of rice but smaller than a pea. Then, put it back together.

 

 

 

My questions are::

 

1- when putting in my laptop back all toghther, then when starting the computer, the following error appears on the screen: 'The system has detected that a cooling fan is not operating correctly. '

 

2-  Sometimes I have been encountering the error message below(first screen shot below) many times continuously, although the CPU temperatures are not very high when detecting CPU with core temp( as shown below in second screen shot)

 

Display Driver stopped responding and has recovered.jpg

 

CPU temp.JPG

 

3- My old fan/heatsink assembly is OEM cooling system unit. However, the new fan whose  final two  screen shots posted  above are not OEM unit. So, you think if I had replaced the old fan with a Non- OEM unit, the fan would be working well,  or my laptop would be still overheating? NOTE: as said that new fan costs $50. So, if my laptop would be still overheating after installing the new fan, it would be a big problem.  The seller said that it is a replacement for your OEM fan and will NOT offer a refund if it does not work.

 

4-  I have been told that 'In order to replace the fan you have to disassemble your old heatsink/fan unit and replace just the fan. This involves maybe a couple small screws, some copper clips and some thermal silver tape. The fan has to be aligned  and retaped perfectly so it does not buzz or rub when reinstalled and there is no air leakage. Only when you have the whole heatsink rebuilt with the new fan can you then clean up the old thermal compound and reinstall the heatsink' 

However,  the fan to be purchased from the Yemeni merchant is just a single fan(NOT an entire cooling system assembly). I don't have any copper clips and some thermal tape. All what I have now is a fan, and thermal grease.  So, do you think that it is worth a try to purchase the new fan with $50 from the Yemeni merchant(I.e. do you think that only the new fan will fix the problem with my temperature and error 'system has detected that a cooling fan is not operating properly' appearing to me in the first start).

 

5- The thermal tape which was torn while removing the old fan from the heat sink is located on the top vent of heat sink. That material is easy to be torn. Can l find another one to reuse it while bolting the new fan in the heat sink.. (look in the screen shot below)

 

only a piece of that thermal silver tape that was torn. In particulare, the the end coming from the top end of metal plate and spanning the fan was torn. The end of that that tape stuck to fan was torn.
I would like to determine where the thermal tape which was torn while removing old fan from heatsink. The thermal tape is shown specifically in the thing/ object shown in the left side of the very top end of heat sink vent in the screenshot below. That tape is just thick adhesive used to help stick the fan tight with the metal plate. I couldn't find like it. Yes the fan can be bolted in the metal plate again even without that tape. However, i am expecting that tape would help stick fan tight with metal plate, so no air leakage will be.

2015-07-11 21.52.04.jpg

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