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Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 1 of 45 (70,721 Views)

Crackling/Popping sounds on Windows 10

Product Name: HP Pavilion dv6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone. I have recently upgraded to Windows 10 from Windows 7 (the problem I am about to say never occured on Windows 7). When listening to music, I now hear popping/crackling sounds. I use my headphones to listen to music but I checked using my speakers and the same problem occurs.

 

My PC info is:

System Manufacturer: Hewlett-Packard

System Model: HP Pavilion dv6 Notebook PC

System Type: x64-based PC

Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, 2200 Mhz, 2 Core(s), 2 Logical Processor(s)

Installed Physical Memory (RAM): 4.00 GB

 

I have checked DPC Latency ( http://www.thesycon.de/deu/latency_check.shtml ) and there does seem to be a problem. The latency spikes very often. The latency that I always have is between 1000-1500us but it spikes very high. For some reason, right now it says my current latency is 1192us but my maximum is 908,300,885! This does not seem normal!  I don't know how to fix it! Has anyone else heard something like this and does anyone know a fix? 

 

On device manager under "Sound, video and game controllers" there are two drivers. I have used Device manager to try to update the drivers but it is saying that I have the latest version for both.

1. IDT High Defintion Audio CODEC

2. Intel(R) High Defintion Audio HDMI

 

Thank you.

 

 

 

Honor Student
Posts: 2
Member Since: ‎08-07-2015
Message 2 of 45 (70,694 Views)

Re: Crackling/Popping sounds on Windows 10

I had the same problem and now I can only hear if I use my ear buds, I have tried everything I know and nothing has helped. At first it was Crackling and Popping so I shut it off restarted it and now nothing from laptop speakers. Same with the drivers. I went back to a restore point before installing windows 10 hoping that would help, still no luck.

Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 3 of 45 (70,681 Views)

Re: Crackling/Popping sounds on Windows 10

That's a shame. That's the only thing I've been trying to do today, trying to find a solution to this problem. If no good I might as well go back to Windows 7. If someone does have a solution/can help, please let me know!

Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 4 of 45 (70,674 Views)

Re: Crackling/Popping sounds on Windows 10

I would like to note that I get a lot of cracking and popping noise when I surf the internet. Like if I am opening a webpage, in that time I would crack and pop a lot. 

Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 5 of 45 (70,616 Views)

Re: Crackling/Popping sounds on Windows 10

 Hello everyone, this is an update on my issue. So I just tried uninstalling the IDT High Defintion Audio Driver, rebooted my computer and reinstalled the IDT High Defintion Audio Driver and I have no luck. I can still hear the popping and crackling sounds. I thought I'd share some information on this fourm. I just did a DPC Latnecy test (from LatencyMon) with nothing running but the test for 2 minutes and this is the report I got. If anyone either from HP or other people can assist me on my issue, I would very much appreciate it.

_________________________________

CONCLUSION:

Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:02:00 (h:mm:ss) on all processors.

_________________________________

SYSTEM INFORMATION

_________________________________

Computer name: HP-COMPUTER
OS version: Windows 8 , 6.2, build: 9200 (x64)
Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, Quanta, 3627
CPU: GenuineIntel Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz
Logical processors: 2
Processor groups: 1
RAM: 3999 MB total

_________________________________

CPU SPEED

_________________________________

Reported CPU speed: 2194 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.

_________________________________

MEASURED INTERRUPT TO USER PROCESS LATENCIES

_________________________________

The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 4881.797689
Average measured interrupt to process latency (µs): 9.510408

Highest measured interrupt to DPC latency (µs): 4863.132815
Average measured interrupt to DPC latency (µs): 4.939341

_________________________________

REPORTED ISRs

_________________________________

Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 30.082042
Driver with highest ISR routine execution time: ACPI.sys - ACPI Driver for NT, Microsoft Corporation

Highest reported total ISR routine time (%): 0.098991
Driver with highest ISR total time: storport.sys - Microsoft Storage Port Driver, Microsoft Corporation

Total time spent in ISRs (%) 0.100910

ISR count (execution time <250 µs): 27651
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0

_________________________________

REPORTED DPCs

_________________________________

DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 8072.636281
Driver with highest DPC routine execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Highest reported total DPC routine time (%): 2.597129
Driver with highest DPC total execution time: ndis.sys - Network Driver Interface Specification (NDIS), Microsoft Corporation

Total time spent in DPCs (%) 3.116871

DPC count (execution time <250 µs): 143550
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 3512
DPC count (execution time 1000-1999 µs): 1284
DPC count (execution time 2000-3999 µs): 463
DPC count (execution time >=4000 µs): 0

_________________________________

REPORTED HARD PAGEFAULTS

_________________________________

Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: ns.exe

Total number of hard pagefaults 1906
Hard pagefault count of hardest hit process: 1545
Highest hard pagefault resolution time (µs): 1651383.287603
Total time spent in hard pagefaults (%): 17.899784
Number of processes hit: 11

_________________________________

PER CPU DATA

_________________________________
CPU 0 Interrupt cycle time (s): 7.863693

CPU 0 ISR highest execution time (µs): 30.082042
CPU 0 ISR total execution time (s): 0.223411
CPU 0 ISR count: 25613
CPU 0 DPC highest execution time (µs): 8072.636281
CPU 0 DPC total execution time (s): 7.057330
CPU 0 DPC count: 119643

_________________________________

CPU 1 Interrupt cycle time (s): 0.678025
CPU 1 ISR highest execution time (µs): 20.907019
CPU 1 ISR total execution time (s): 0.018838
CPU 1 ISR count: 2038
CPU 1 DPC highest execution time (µs): 441.333637
CPU 1 DPC total execution time (s): 0.425156
CPU 1 DPC count: 29253

 

_________________________________

Honor Student
Posts: 3
Member Since: ‎11-14-2012
Message 6 of 45 (70,585 Views)

Re: Crackling/Popping sounds on Windows 10

Im having the same issues too except its when playing games, just lost sound to my speaker last night, only headphones work. I have been wondering if it now becomes an hardware issue instead of software. What i mean is could this sould damage the speaker?

Tutor
Posts: 10
Member Since: ‎05-14-2015
Message 7 of 45 (70,533 Views)

Re: Crackling/Popping sounds on Windows 10

I'm having the same issues as well. I've got a HP Spectre X360 Convertable (i7/512GB/QHD) on Windows 10 Pro x64 i've tried uninstalling the drivers reinstalling them etc etc. Doesn't happen all the time, intermittent. I'd assume it's a driver issue??

Spectre x360 | i7 5500u | 8 GB RAM | 512 GB SSD | 3 Yr CarePack
Tutor
Posts: 14
Member Since: ‎08-07-2015
Message 8 of 45 (70,488 Views)

Re: Crackling/Popping sounds on Windows 10

I have tried uninstalling and reinstalling my audio drivers too. And with many of my drivers such as WLAN, USB Host, etc. drivers I've been trying disabling them one at a time to see if any one of them is causing this problem. I still haven't figured out the problem nor has any HP or Microsoft person responded to my issue.

Tutor
Posts: 10
Member Since: ‎05-14-2015
Message 9 of 45 (70,482 Views)

Re: Crackling/Popping sounds on Windows 10

I am sure they will patch it / solve the problem soon. I guess this is what you get with a brand new OS ;)
Spectre x360 | i7 5500u | 8 GB RAM | 512 GB SSD | 3 Yr CarePack
Student
Posts: 1
Member Since: ‎08-09-2015
Message 10 of 45 (70,440 Views)

Re: Crackling/Popping sounds on Windows 10

This is not a permanent fix, but I found that the popping noise was coming from the "right" speaker only, while the "left" speaker produced audio as normal. 

 

In my speakers properties, under the "levels" tab, I went to Balance and turned the right speaker to zero.  Popping fixed, at least until the next update.

 

Hope this helps!

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