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eschaffr
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Cursor jumps around the page erratically while typing

HP ProBook

I just received my new laptop for work. I have listened to co-workers complain about the skipping cursor for over a week. I attempted to use my laptop during a meeting and it took me so long to type on Google Docs, because of the number of times the cursor moved to another area, continued typing the word I was writing, deleted parts of a sentence or a whole paragraph. 

 

However, after reading numerous complaints in this forum, I read about one issue about grounding. If you rest your hands on the board surround the mouse area, I believe that the weight of your hands interferes with the mouse inset and it does ground out the mouse and other connections. 

 

If I pull my hands up off of the board completely and type, I have absolutely no issues. 

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HP Support Agent
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Cursor jumps around the page erratically while typing

 

@eschaffr Welcome to the HP Forums,
I hope you're well 🙂

 

As I understand the touchpad has an erratic movement and I understand that it could be quite annoying,
Don't worry we all make mistakes, the idea is to learn from it and we shall do that together 😉

 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under device manager,
 

And then download a new version of the synaptic drivers using this link: Click here

 

I also need a few details to provide further assistance (if need be):

Is there any specific reason for being on device manager or remove the driver?

When was the time it worked?

Did you install the updates from the official hp website?

What is your product number (click here for details on finding information) ?

 

Although, if taking your hands up of the board completely fixes the issue, you could disable the touchpad & use an alternate mouse instead (this is my personal suggestion) otherwise this could be a hardware failure and you may need to contact the HP Phone support for a hardware service (let me know, what you'd like to do).

 

If you are able to reach some resolution, please click on Accept Solution to help others with similar issues.
If you appreciate my assistance, please click on the thumbs up icon.
Both icons are below this post.
 
Have a good day, Ahead.

Riddle_Decipher
I am an HP Employee

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