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10-14-2015 01:15 PM
Cursor often moves haphazardly when typing in Word or Excel or even when creating an email. Examples:
App might close without warning.
When making an entry to a given Excel cell, cursor will suddenly jump to another cell.
When typing a paragraph in Word, cursor will jump to another spot on the docx.
So, must always look at the screen when entering text and data to make sure entry point hasn’t suddenly changed.
We assume HP Support Assistant / Settings /”Install important and recommended updates automatically when possible” and associated HP updates and messages scheduler is keeping drivers set current?
Is there perhaps a more current keyboard driver? We have “Standard PS/2 Keyboard driver version 10.0.10240.16384 dated 6/21/06. “Update Driver” indicates this is the most current driver.
Thank you very much in advance for your help.
Solved! Go to Solution.
10-14-2015 01:31 PM
From what I see this could be either MS Office Issue or Mouse is dieing.
Try a different mouse/Keyboard and check if the issue persists.
Else Reinstall MS Office.
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10-14-2015 01:39 PM - edited 10-14-2015 01:43 PM
10-14-2015 01:54 PM
Thank you very much for your reply.
I do use a USB connected mouse, but experience these problems when using the lapDtop's keyboard. I try not to touch the touchpad or lean against the edge of the laptop when using the keyboard.
We have another identical laptop which has an external keyboard connected through a docking station. We experience no haphazard cursor movements when using this keyboard. I will connect this external keyboard to the laptop experiencing the input problems. These two computers are still under warranty.
Don't think its an MS Office issue because problem will occur with other software.
10-14-2015 06:27 PM
Was reading this issue. When the cursor jumps, does it jump to the location of the mouse pointer. I've experienced this in the past with a laptop that my typing would sometimes cause a button click on the touchpad that would move the curser to the location of the mouse pointer; like I had done a mouse click.
I solved this when I used an external mouse and turned off the mouse pad using the hot keys on the laptop. You can check this in excel or work by moving the mouse to the top of the excel screen; to the window bar for Excel or Word. When the mouse is there, a single click will not steal focus from where you are in a document.
Try that, if it works then the solution might be to disable the touchpad when using a mouse or at least turning down sensitivity.
10-14-2015 07:43 PM
Dear Customer ,
Thank you for your post !!!
please check keyboard with alternate applications like notepad ,command prompt etc
try updating the latest bios on the unit from below link :
"The solutions is provided on best effort basis as a fix "
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10-14-2015 08:33 PM
You are welcome, vj90425.
I will do as you suggest. Meanwhile, per Charles' advice, I have turned off the mousepad and am using USB mouse to type this reply, and make entries in Word and Excel. Will continue to try other software as you suggest tomorrow. So far, have no issues, so I'm initially very pleased.