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Ehsanul Student
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HP Recommended

Customer Support Reluctant to Upgrade My Laptop's RAM, Says it will Void the Warranty

HP Pavilion 15-AU017TX
Microsoft Windows 8.1 (64-bit)

Hi,

 

I am Ehsanul Haque from Bangladesh. Recently, I have purchased HP Pavilion 15-AU017TX laptop equipped with Core i5 6200U processor, Nvidia 940 MX graphics and 4 GB RAM. It's really great and I am really happy with it.

 

I am planning to buy an additional 4 GB RAM for the laptop. But the cusomer support do not want to upgrade it. They say that it will void the warranty.  I have seen on the other posts that the RAM upgrade will not cause any issue with the warranty. But they are claiming a totally different thing. 

 

What should I do now?

 

Thanks.

 

Best regards,

Ehsanul Haque

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Provost Provost
Provost
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HP Recommended

Customer Support Reluctant to Upgrade My Laptop's RAM, Says it will Void the Warranty

Hi:

 

According to the service manual for your notebook at the link below, memory upgrades are supposed to be done by an authorized HP service center (see chapter 6 for the parts that should be replaced by an authorized service center).

 

http://h10032.www1.hp.com/ctg/Manual/c05228250

 

Since this is a peer to peer forum, no one here is authorized to discuss the HP warranty terms and conditions.

 

I suggest you contact HP technical support in Bangladesh or India for further assistance with your question regarding replacing the memory without voiding the warranty.

 

https://www.facebook.com/HPbangladesh

 

You may also want to wait until the 1 year warranty period is over and then do the job yourself if you think you can follow the procedure in the manual to replace the memory.

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