Note on archived topics.
08-10-2016 08:26 PM - edited 08-10-2016 08:29 PM
I am Ehsanul Haque from Bangladesh. Recently, I have purchased HP Pavilion 15-AU017TX laptop equipped with Core i5 6200U processor, Nvidia 940 MX graphics and 4 GB RAM. It's really great and I am really happy with it.
I am planning to buy an additional 4 GB RAM for the laptop. But the cusomer support do not want to upgrade it. They say that it will void the warranty. I have seen on the other posts that the RAM upgrade will not cause any issue with the warranty. But they are claiming a totally different thing.
What should I do now?
08-10-2016 08:50 PM
According to the service manual for your notebook at the link below, memory upgrades are supposed to be done by an authorized HP service center (see chapter 6 for the parts that should be replaced by an authorized service center).
Since this is a peer to peer forum, no one here is authorized to discuss the HP warranty terms and conditions.
I suggest you contact HP technical support in Bangladesh or India for further assistance with your question regarding replacing the memory without voiding the warranty.
You may also want to wait until the 1 year warranty period is over and then do the job yourself if you think you can follow the procedure in the manual to replace the memory.