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Tutor
Posts: 14
Member Since: ‎09-16-2009
Message 1 of 13 (40,554 Views)
Accepted Solution

DVD Drive won't read disc

I have an HP Pavilion zv6000 and the DVD optical drive won't read a disc ... DVD, cd. It sound like it's reading when I put in a disc. It spins up and then quits. When I try to use Explorer to read it, I just get the hourglass and can't get out of it unless I force shut down the notebook. I even bought a new drive but that didn't help. I uninstalled it and the drivers in Device Manager and rebooted to no avail. Help.

 

Chuck

0 Kudos
Accepted Solution

Re: DVD Drive won't read disc

Thanks for the help. I uninstalled iTunes and Roxio CD Creator and now it works fine.

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Grad Student
Posts: 307
Member Since: ‎12-17-2008
Message 2 of 13 (40,549 Views)

Re: DVD Drive won't read disc

if you changed the drive, then it might not be hardware,try this

http://support.microsoft.com/kb/314060

All of my posts reflect my opinion only and not of HP.
Tutor
Posts: 14
Member Since: ‎09-16-2009
Message 3 of 13 (40,543 Views)

Re: DVD Drive won't read disc

Tried that. I don't have upperfilter nor lowerfilter in the registry for this entry. Tried uninstalling drivers and rebooting. Did try to reinstall Roxio Cd creator and it did see a disc in the drive but explorer doesn't see it.

 

Chuck

Grad Student
Posts: 307
Member Since: ‎12-17-2008
Message 4 of 13 (40,541 Views)

Re: DVD Drive won't read disc

its usually Itunes at fault. do you have itunes installed?
All of my posts reflect my opinion only and not of HP.
Tutor
Posts: 14
Member Since: ‎09-16-2009
Message 5 of 13 (40,535 Views)

Re: DVD Drive won't read disc

Yes. Should I uninstall?
Grad Student
Posts: 307
Member Since: ‎12-17-2008
Message 6 of 13 (40,529 Views)

Re: DVD Drive won't read disc

yes. then uninstall and re-install Roxio
All of my posts reflect my opinion only and not of HP.
Tutor
Posts: 14
Member Since: ‎09-16-2009
Message 7 of 13 (40,536 Views)

Re: DVD Drive won't read disc

Thanks for the help. I uninstalled iTunes and Roxio CD Creator and now it works fine.

Grad Student
Posts: 307
Member Since: ‎12-17-2008
Message 8 of 13 (40,508 Views)

Re: DVD Drive won't read disc

glad to helpSmiley Happy
All of my posts reflect my opinion only and not of HP.
Honor Student
Posts: 2
Member Since: ‎06-18-2011
Message 9 of 13 (37,327 Views)

Re: DVD Drive won't read disc

I uninstalled AOL & Real & the drive can be read now. But, I get this error message when I try to open the installation program on the CD: File appears to be corrupt. Reinstall file and then try again. 

I can install this program on my desktop, so I know the file is good. Any other ideas?

RA

Student
Posts: 1
Member Since: ‎02-04-2013
Message 10 of 13 (30,153 Views)

Re: DVD Drive won't read disc

my drive won't read

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