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12-24-2016 11:11 PM
Spilled some water on my keyboard. After cleanup, everything's working except one key (the left Alt key, if that matters). I'm sure there must be instructions or a video somewhere on how to fix a dead key but I haven't been able to find them. Any pointers?
12-25-2016 08:10 AM
Allow me to welcome you to the HP forums!
The problem with spilling anything on a laptop is that the liquid can get inside and short-out connections and components on the motherboard, as well as with the keyboard.
If a key stops working, there are two general causes: (1) key breakage, (2) keyboard circuit short.
In the first, something gets broken on the key press component, usually from a heavy object falling on the keyboard. This can sometimes be replaced to repair the key.
In the second, the circuit sheet under the keyboard gets shorted out -- and that is only repairable by dissambling the laptop and replacing that sheet. This is NOT repairable in software.
Unfortunately, accidental damage like this is NOT covered by warranty. So, you would have pay someone to troubleshoot your laptop to see what is damaged, and what (if anything) can be replaced.
***Please mark Accept As Solution if my post solved your problem***
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