Note on archived topics.
12-25-2015 09:19 PM
Since I installed Windows 10, update 1511 in November, I keep getting an error message "Display Driver stopped responding and has recovered." I updated the display driver via Device Manager and now have 10.18.15 4248 dated Aug 4 2015. That did not fix the problem.
The solutions discussed here are not workable -- i.e. uninstall Windows 10, roll back Windows 10 to delete the 1511 November update, modify the Registry file to adjust the TCM settings (or something like that that's beyond my capabilities) or use a different video card. I don't have a different video card installed, just the Intel 4600
How can I solve this problem?
12-28-2015 01:05 PM
Hi there @Bpilgram,
Thank you for joining in on the HP Support Forums and Welcome! This is a great place to ask questions, find solutions and get help from others in the community! I read your post on the HP Support Forums. I wanted to reach out to you and help! I understand that you receive an error message saying that the Display Driver has stopped responding on your HP ENVY 17 Notebook PC.
I did some research and found a document for you called Error: Display Driver Stopped Responding and Has recovered (Windows 10). This document will give you information and troubleshooting steps pertaining to this error. It may be an issue that you can fix on your own with the help of the troubleshooting document.
Have you done your Windows and Driver updates?
Have you run the HP Support Assistant for updated drivers and software?
Please let me know if I answered your question by clicking the 'Thumbs up' if the troubleshooting steps in this post resolved the issue for you please click the 'Accept as Solution' button. This will allow other's who have the same issue to find the solution also. If you require further assistance, I would be more than happy to continue to help you. Please just re-post with the results of the troubleshooting and could you please include your Model Number (How Do I Find My Model Number or Product Number?).
I hope this helps!
Have a great day!
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
01-02-2016 12:24 PM
Thanks for the response, but the suggestions in the article do not solve the problem.
1. I tried restarting several times. That did not work.
2. The graphics card is the latest one available. This is a brand new PC built by HP
3. Windows 10 is up to date. It automatically updates. The only update I have uninstalled is KB3132372 that Microsoft released on Dec 30. The update impacts Flash Management in Windows 10. That update causes some software to crash, but that update does not cause the display driver crashes which happened before that update was released
4. It tried the Microsoft troubleshooter. That did not work.
5. Changing the settings to maximize performance makes the screen look terrible and turns most of the special effects in Windows. What's the point of buying a high end machine if you have to make it look like DOS to run? Shouldn't a machine assembled by HP actually work with the operating system software and hardware it came with?
6. Doing a system restore will roll back all the Windows updates (restore to Windows 8.2) and remove Windows 10. That's unacceptable
01-02-2016 12:27 PM
And, I did run Support Assistant to update drivers, but Support Assistant failed to find the updated display driver for Intel. To update the Intel drivers, I had to use device manager to search for and install the latest drivers. The problem persisted after the updated display drivers.
01-04-2016 01:38 AM
I have the same issue for my Intel Graphics HD 520 display driver on my brand new HP Star Wars special edition computer and I have done everything you have done and more and updated the software many times and its still happening. I was told by HP there is no fix for it until they come out with a correct driver that makes the error go away, its either that or try rolling back the system back to windows 8 which I agree is unacceptable!!!!
01-04-2016 03:30 PM
Well I have the Intel 530 graphics and had the same problems. I have office but maybe have not used enough to get a crash using office. I have found that unchecking use hardware acceleration in the Firefox browser has solved my problems.
Click the menu bars at topright, then options, then advanced on left, then general tab under advanced and uncheck use hardware acceleration when available. If you use Firefox maybe this will at least help you while web browsing