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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-25-2017 10:43 AM

HP Recommended
Product: Pavilion g series
Operating System: Microsoft Windows 10 (32-bit)

I don't know my password and can't recover or reset. Unable to get boot menu

1 REPLY 1

‎02-25-2017 11:45 PM

HP Recommended

Hello @Seabun

 

What password you need exactly - please clarify ?  Is this re. BIOS login password or startup password ?

Or this is re. Windows account login screen ?

 

If this is re. to Windows account login screen, please review this important thread > http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

 

If this is re. to BIOS login or BIOS startup password, do you see a system disabled code ? Can you try to type a password incorrect three times, hit [ENTER] and you will probably get a system disabled/halted code ? Can you post this code back ?

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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