I bought a new laptop few months ago. When i opened the DVD/CD Lightscribe tray, it wouldn't play. The original box has it listed as built in. Of course HP support was no help. Said it wasn't a hardware issue but MIcrosofts. Who built the laptop? So i sit here with a laptop that is still being advertised as having this feature. Can someone here please help? This is my first laptop and doesn't help not being computer savvy and near retirement. Thank you to whoever can help!