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Elitebook 850 G3, Stop 0xf4, Bluetooth fail, Mail icon broken, Challenge SOLVED

HP Recommended
Elitebook 850 g3 V6D72PA
Microsoft Windows 7 (64-bit)

We have recently come up with the perfect storm of problems while installing an Elitebook 850 G3.

 

 

Problem #1

After experiencing problems # 2 and #3, a factory format was attempted and a Blue Screen 0xF4 resulted DURING the factory format.

After troubleshooting with HP support, no resolution was found and the notebook was returned to distributor as DOA.

A few days later this article came out from HP, admitting the fault. 

 

http://h20566.www2.hp.com/hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c05189052

 

Note that SDM will not find all the updated drivers, some you will need to manually download and install. e.g. Intel ME firmware.

 

Problem #2

Microsoft patch KB3161608 knocked out Bluetooth functionality. This was found by lengthy trial and error, and is now reported on Intel’s website.

https://communities.intel.com/thread/103579

Uninstall of the driver package also failed, Intel updated driver (v19.00.1621) over the top also failed.

 

Problem #3

The latest June 2016 update of Office 2013 (15.0.4833.1001) makes the “mail” icon in Control Panel unresponsive.

There is mention of this issue on 5/7/2016

https://www.howto-outlook.com/news/outlook-2013-mail-applet-not-opening-kb3166910.htm

Until Microsoft find a fix, office auto update has been turned off and should not be turned on until a full image backup is run. A system restore will not fix the problem.

 

Problem #4

This one was relatively easy.

Random microsecond flashes of black screen. This is caused by Google Chrome, and the random black flashes persist even if Chrome is closed.

Turn off Chrome hardware accelerated graphics.

 

Hope this saves a few hours of troubleshooting for someone.

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