Note on archived topics.
03-05-2015 07:36 AM
We have a new ProBook 450 G2 laptop running Windows 7 64-bit. We encrypted the machine using the HP encryption software that came with the laptop. After less than a week of use the use is getting the error "Windows Boot Manager - Windows failed to start. A recent hardware or software change might be the cause".
I see the onscreen instructions to insert the Windows installation disk and run a repair. My question is, is this a valid suggestion to fix a laptop that has been encrypted, and if not is there a solution w/o having to reimage the machine?
P.S. This thread has been moved from Business PCs - Compaq, Elite, Pro to Notebook - HP ProBook, ZBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE. - Hp Forum Moderator
03-05-2015 09:57 AM
As a follow-up to my original post, the encryption software is Winmagic Data Security. Is there a way to decrypt the drive if I'm unable to boot into Windows? This can be done using TrueCrypt though I don't see way to do this using the HP drive encryption software.
05-20-2015 10:14 AM
The hard drive cannot be decrypted, you can use the link below download the file which will help you recover the data. Once the data is recovered you can re-image the hard drive. I have attached the how to file.
HTTPS Access: https://h2.usa.hp.com/hprc
FTP Access : ftp://wnmgc1:Magic13firstname.lastname@example.org
Password: Magic13$ (NOTE: CASE-sensitive)
05-20-2015 11:10 AM
Please follow these steps listed in this customer advisory and call HP support to get SDWinPE ISO and SDWMGRecovery utility.
I work for HP
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