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Sean139 Honor Student
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Envy 17-j070ca Case separating at left hinge

Envy 17-j070ca
Microsoft Windows 8.1 (64-bit)

I have had this laptop for approximately a year now, and noticed a while ago that the left hinge seemed to be sitting a bit lower than the right hinge when the laptop is open.  Not too long after, the issue got worse and more obvious as the case now separates whenever the hinge is used. The case closes up again once the laptop is shut.  I have noticed that some of the plastic inside has broken and screws have come loose, as I can occasionally hear fragments being tossed around by the fan.  Some small screws and small pieces of plastic have even fallen out of the side of the laptop by turning it on its side while the casing is separated.  This makes me wish I hadn't strayed from Lenovo's laptops...

 

Would HP be able to fix/replace this for me?  How long would it take?  How much would it cost, if anything?

 

Thanks!

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Envy 17-j070ca Case separating at left hinge

@Sean139 ,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP
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Sean139 Honor Student
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Envy 17-j070ca Case separating at left hinge

Thanks, kevin-t!

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DerickR Student
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Envy 17-j070ca Case separating at left hinge

Hi

 

I Have the same issueandnowicantfold it because the bottom part exposes, please help

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Retired Duane_D
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Envy 17-j070ca Case separating at left hinge

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

I work on behalf of HP. I am a Moderator on the HP Support Forums.
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