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Honor Student
Posts: 2
Member Since: ‎03-03-2013
Message 1 of 3 (715 Views)

Envy DV7 start up problems.

So I custom ordered this HP Envy DV7 a few weeks ago and just got it in the mail last monday. No problems at all, except for one. When it's off and I press the power button to turn it on, it sounds like everything internal is starting but the screen is just black. I figured out that if I turn it back off and unplug all USB devices from and turn it back on, it starts no problem. Now this is a bit annoying. Can anybody tell me why, and is tehre a way I can leave everything plugged in and get it to start normally? I have a Logitec wireless mouse plugged in, and a Targus cooling matt with it's own USB ports that have a HP 1051 printer and iogear smart card reader plugged into it.

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Honor Student
Posts: 2
Member Since: ‎03-03-2013
Message 2 of 3 (686 Views)

Re: Envy DV7 start up problems.

I found somewhat of a solution. As long as I leave my smart card reader unplugged it starts up find, not sure why it messes with the start up, but whatever.

Intern
Posts: 53
Member Since: ‎02-26-2012
Message 3 of 3 (681 Views)

Re: Envy DV7 start up problems.

What model do you have? After having my Pavillion dv-7 (6b32us) in for repair 4x and still not working right, they are sending me a new laptop (dv-7 7243cl). I'd like to know what you think about it & Windows 8 in general.

 

 

thanks

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