11-18-2014 06:19 PM - edited 11-18-2014 08:04 PM
On my HP Envy M4-1015dx laptop, I was editing a large image file in Photoshop, likely using a large amount of the scratch disk. In the background I had another Adobe program running though I had not engaged the application in the couple hours prior. Google Chrome web browser was also open in the background, with admittedly a lot of tabs open. So, the load on the computer/processor? was definitely heavy.
At this point, the battery died and the computer subsequently shut down. I plugged in a power source shortly after, and pressed the power button to turn the laptop on. The laptop booted and went to the welcome screen, I entered my password and the laptop got stuck on the "Welcome" screen that loads prior to opening to the desktop.
I pressed the power button to turn off the laptop and again to turn it on. At this point everything loaded extremely slowly. The screen where I enter the password moved extremely slow, taking at least 5 - 10 minutes to accept my keypresses and start loading the desktop.
Using any other application did not work, they became unresponsive. Attempting a system restore took over 30 minutes just to set a restore point and "prepare" the computer for a system restore. I was never able to complete a restore, I got an error during the preparation process.
Can I do anything myself to try and remedy the problem? It seems like the processor is just overloaded with even the smallest tasks now. Thank you for your help.
Solved! Go to Solution.
11-23-2014 09:35 PM