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Sasha12
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Envy M6 broken hinge

Envy m6 Noebook
Microsoft Windows 10 (64-bit)

I purchased an Envy m6 notebook in 2013. I am a teacher, who likes and uses this computer daily. The hinge on the right side cracked, and caused the computer lid to start to separate. Now the speaker panel, and plastic frame on the computer itself are starting to bend out of shape. I need this computer, and cannot do my work without it.  I realize this computer is out of warranty, but it seems that this hinge damage is happening to many others besides me. Is there a process to have my computer repaired or replaced? Thanks!

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Retired Omar-E
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Envy M6 broken hinge

@Sasha12

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP

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