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Student
Posts: 1
Member Since: ‎06-21-2016
Message 1 of 2 (120 Views)

Envy Touchsmart 17 left hinge loose screw rattle inside

Product Name: Envy Touchsmart 17 E1P13AV
Operating System: Microsoft Windows 10 (64-bit)

Hello HP,

I am experiencing the same issue in regards to my cover not closing and catching on the left hinge and a screw rattle noise coming from inside the laptop.  Any help would be appreciated.  Thank you,

 

Jose Mesmar

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Moderator
Posts: 15,987
Member Since: ‎09-30-2014
Message 2 of 2 (118 Views)

Re: Envy Touchsmart 17 left hinge loose screw rattle inside

@SharkTech

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
 
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