I sold HP Pavillion dm4 and I would like to erase all data on it. I saved what needed to be saved. I read other articles and I clicked in F11 however it is not working to bring me back to factory settings. F11 is a volume control. How do I erase data on this laptop. i would appreciate any helpful information. Thank you Ali
Use the recovery media that you should have created by now to perform a factory image recovery. All volumes and data will be deleted from the notebook.
Press the power button and then tap the Esc key. In the startup menu press the F11 key to invoke the Recovery manager. If that does not work, then sometime in the past you may have inadvertently deleted the recovery partition.
I am not an HP Employee. Don't forget to click on Accept as Solution if my post or reply helped you resolve your issue. You can say thanks by giving me a Kudo if my reply helped. To give a Kudo just click on the
For laptops or desktop PCs, use the Fn+Esc keystroke while logged into Windows to locate the Product number (SKU)
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.