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Bmwsauber Student
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HP Recommended

Factory Reset

17-g173ca
Microsoft Windows 10 (64-bit)
Hello Everyone:

I recently bought a laptop and decided to get my friend to set it up because I was to busy to do it my self. When I got it back I found that he had installed Windows 7 instead and partitioned the hard drive. I did the free upgrade to Windows 10 but now I am wondering if there is anyway to do reset it to factory defaults (with all the preloaded software and such)

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Distinguished Professor
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HP Recommended

Factory Reset

Since you did the free upgrade to Win 10 the computer would have been registed with Microsoft, hence just download the OS from Microsoft and the it should activate automatically.

Alternatly:

Since the computer is loaded with Win 7 which was not shipped with the computer, you need to get a Recovery Disc from HP and run Recovery.:

http://support.hp.com/us-en/document/bph07143

Wish you luck,
Karthik

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