Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
Zuhermehdy Tutor
Tutor
8 7 0 3
Message 1 of 15
214
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Hp probook 450 G2
Microsoft Windows 10 (32-bit)
I tried factory reset and my battery died. After i pluggued my laptop to the charger, a black screen appears with a msg saying " an operating system wasn't found. Try disconnecting any drives that don't contact an operating system" and asks me to restart my laptop followed by a continuous beeping sound. Can someone please help me...
0 Kudos
14 REPLIES 14
Dean Dean
Dean
8354 8211 665 2998
Message 2 of 15
208
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Hello,

 

Welcome! Thank you for posting in the HP Support forum.

 

Despite the fact that the battery power drained during recovery, I suspect the recovery partition is still there and intact. You just have to restart the recovery process. Here is how:

 

1. Please, shutdown the computer using the power button

2. Power it on.

2.1 As soon as you press the power-on button, imeediately start hitting the Esc button (like tap-tap-tap).

This should open a HP Startup Menu which may look similar to this one

 

3. Choose F11 for System Recovery options.

The computer should boot from recovery partition to open you various recovery options. Note, that F11 option will only work if the recovery partition is there (not deleted) and intact. From there, you have prenty of options to choose from. Follow the on-screen instructions . Details here >> http://support.hp.com/us-en/document/c00006110

 

Let me know if this helps. If you experience any issues, do provide details and let me know.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Zuhermehdy Tutor
Tutor
8 7 0 3
Message 3 of 15
203
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Hello

That option is no where to be seen on my screen. Please let me know if you have any other solution to this problem.

Thanks
0 Kudos
Dean Dean
Dean
8354 8211 665 2998
Message 4 of 15
198
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Hello,

 

Please, provide details.

If necessary do take several pictures from what you see on your screen and upload them somewhere - e.g. Google Drive, One Drive, Dropbox so that I can see.

 

The recovery options, HP Starup menu... all these are standard for HP computers and have been so for years.

 

Thanks for your cooperation.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Highlighted
Zuhermehdy Tutor
Tutor
8 7 0 3
Message 5 of 15
188
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Hello

 

Okay i have poseted pictures of what appears on my screen on One Drive. My email is [personal information removed] you can have a look and help me out.

Dean Dean
Dean
8354 8211 665 2998
Message 6 of 15
184
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Thanks for taking the time to post the pictures there. Please, do provide me a link here - share the pictures on One Drive . Here is how >> https://support.office.com/en-us/article/Share-OneDrive-files-and-folders-9fcc2f7d-de0c-4cec-93b0-a8...

 

I'd be happy to help you. Unfortunately, I am unable to see the pics just with your email. It's also recommended that you edit your last post and remove your email because the forum here is public and someone might misuse it. Note, that I am a volunteer, not an HP employee and I can't use this email.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
Zuhermehdy Tutor
Tutor
8 7 0 3
Message 7 of 15
177
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

0 Kudos
Dean Dean
Dean
8354 8211 665 2998
Message 8 of 15
163
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

You are most welcome!

 

I managed to see the pictures and I see the F11 option is missing. This is an indication that there is no longer a recovery partition or it is corrupted. In this case you need to use your own recovery media created previously OR you need to purchase a recovery media from HP (or 3rd party). They are usually cheap. Please, note that it is important to keep the PC in the AC power during recovery.

 

 

You can contact HP support to see if they can offer you original recovery media for this computer (a.k.a. recovery DVDs or USB).

 

Info Europe/EMEA >> http://support.hp.com/bg-en/document/bph07143

Info US/CA/AMS >> http://support.hp.com/us-en/document/bph07143

 

Here is how you can contact them :

>> http://support.hp.com/us-en/contact-hp

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

Option 2) If there is no recovery media at HP, you can try to contact

http://www.best2serve.com/page/rcd_landing   OR   http://www.computersurgeons.com/

 to see if they can offer you such recovery media

 

 

 

Once you receive the recovery media, here are instructions how to perform the recovery:

>> https://www.youtube.com/watch?v=M6bGr3EgEI0

 

 

 Please, let me know if this works.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
This video has been updated: https://youtu.be/ukQlXKoMIKw Learn how to perform an HP system recovery on HP Notebooks 2014 and newer with Windows 8. For other helpful videos go to hp.com/supportvideos or youtube.com/howto4U. More support options for your computing device are available at ...
Zuhermehdy Tutor
Tutor
8 7 0 3
Message 9 of 15
153
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Okay.. thankyou so much.. i shall try the options and see what i can get.. please help me with the editing part.. how can i edit my previous post to remove my email address...
0 Kudos
Dean Dean
Dean
8354 8211 665 2998
Message 10 of 15
149
Flag Post
HP Recommended

Factory reset but battery drained, probook doesnt log in

Scroll up to your post.

Move the mouse to Option (hover te Option) and it will show an option called Edit reply.

Click on Edit reply to edit the post.


**** Click on the button below to mark this post as an ACCEPTED SOLUTION if it helps
**** Don't hesitate to hit the THUMB-UP+ button below to say THANKS or show appreciation
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation