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Jesi909
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HP Recommended

Factory reset from Bios? Reset without being able to login!

HP MINI
Microsoft Windows 7 (32-bit)
Hi,

I cannot log in on the Windows screen. I have a password for Bios. I just need to be able to get into this computer, I bought almost 2 years ago on eBay and have not been able to use it! Please help! I just want to reset this so I can use it.

Thank you, Jessica
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Level 17
Level 17
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HP Recommended

Factory reset from Bios? Reset without being able to login!

Immediately after powering on start tapping the Esc key about once every second. Does this bring up a menu where F11 System Recovery is an option?

**Click Accept as Solution on a Reply that solves your issue**
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Jesi909
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HP Recommended

Factory reset from Bios? Reset without being able to login!

F11 does not work for me ;(
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Level 17
Level 17
44,688 38,145 3,342 14,040
Message 4 of 4
209
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HP Recommended

Factory reset from Bios? Reset without being able to login!

Call HP Support to see if Recovery Media is available to order.  Contact HP

**Click Accept as Solution on a Reply that solves your issue**
***Click the Thumbs-Up button as a way to say Thanks!***

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