Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
wendy1358 Honor Student
Honor Student
2 0 0
Message 1 of 4
127
Flag Post
HP Recommended

Factory reset

hp notebook 15

Upgraded to windows 10 from pre installed 8.1 about 1 year ago,now what to go back to windows 8.1 but can't do factory reset to get rid of windows 10 

please please can anyone help 

0 Kudos
3 REPLIES
Provost Provost
Provost
14023 1325 3145
Message 2 of 4
107
Flag Post
HP Recommended

Factory reset

wendy1358

 

Hello;

Allow me to welcome you to the HP forums!

While Microsoft tells you that there is no risk in the Win10 Upgrade, because they let you believe that you can always revert back to your original OS and setup within 30 days, the ugly fact of the matter is that the Win10 GoBack function has proven to be unreliable -- and when it fails, it can leave machines in a corrupted state -- which doesn't always happen, but it does happen often enough to be a problem and you won't get any warning in advance that it is going to trash your PC!

If that is not bad enough, the Win10 Upgrade is know, in some cases, to corrupt the Recovery partition stored there by the OEM that built the original machine. This pretty much guarantees that no HP Recovery is going to work: http://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/HP-Recovery-Manager-Blocked-After-Windo...

This means that RESET no longer works on your laptop due to your doing the Win10 Upgrade.

To actually restore your PC to its original condition, you need something known as HP Recovery Media.

 

To see if there is Recovery Media available for your PC, I will need the detailed product number:  http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001


We can proceed once you provide the information.

Thanks

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
wendy1358 Honor Student
Honor Student
2 0 0
Message 3 of 4
102
Flag Post
HP Recommended

Factory reset

Hi

product no KIW80EA

hope this helps

0 Kudos
Provost Provost
Provost
14023 1325 3145
Message 4 of 4
90
Flag Post
HP Recommended

Factory reset

Sorry, KIW80EA is not showing anything in the forum.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation