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Factory reset

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Probook

I'm trying g to factory  reset my HP laptop  and it not let me do it can some one tell me how to do it 

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Shipman,


Without describing your product details: model name, product number, pre installed operating system, no one can help you.

http://support.hp.com/in-en/document/c00033108


Tap f11 as soon as you power on laptop and it'll let you enter Recovery partition in hard drive. Do a factory reset from there.

If you've upgraded OS or if your hard drive failed/recovery partition is corrupt, recovery partition won't work.

You might need to boot from recovery discs/USB to factory reset in this case (assuming you already created recovery media after first setup of this laptop).

Else, you've to order recovery USB for your model from HP in your region.


Regards

Visruth
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Hi @Shipman41212

 

Thank you for posting in the HP Support forum. Welcome !

 

In order to receive better and more aqurate support, would you be able to post :

 

Generally speaking there are 2 ways to start the recovery process :

- from inside Windows if you can boot to Windows

- from recovery environment - preboot - before starting to load Windows

 

 

Here are the general instructions >> http://support.hp.com/us-en/document/c00006110

 

 

Looking forward to your reply.

 

Your feedback and update are important. Click below on Accept As Solution and Likes+ icon if my comments helped or to say thanks
I am an HP employee *** I express personal opinion only *** My location: Europe *** HP Expert - Volunteer
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Hi.

Welcome to forum Shipman41212.

Performing an HP System Recovery

Using Microsoft System Restore

Looking for Recovery Discs?

 

Regards.

 

Press the icon""to say thanks, Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.


I am a computer systems engineer and a Mexican volunteer at the forum.

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