Note on archived topics.
01-06-2017 10:30 PM
Without describing your product details: model name, product number, pre installed operating system, no one can help you.
Tap f11 as soon as you power on laptop and it'll let you enter Recovery partition in hard drive. Do a factory reset from there.
If you've upgraded OS or if your hard drive failed/recovery partition is corrupt, recovery partition won't work.
You might need to boot from recovery discs/USB to factory reset in this case (assuming you already created recovery media after first setup of this laptop).
Else, you've to order recovery USB for your model from HP in your region.
Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
01-06-2017 10:32 PM
Thank you for posting in the HP Support forum. Welcome !
In order to receive better and more aqurate support, would you be able to post :
- what is your operating system that you use
- what have you tried so far and what fails
- what is your full HP product model and product number > http://support.hp.com/us-en/document/c00033108
Generally speaking there are 2 ways to start the recovery process :
- from inside Windows if you can boot to Windows
- from recovery environment - preboot - before starting to load Windows
Here are the general instructions >> http://support.hp.com/us-en/document/c00006110
Looking forward to your reply.
**** Mark this post as an ACCEPTED SOLUTION if it helps **** Thanks !
I am not employed by HP Inc. **** I express personal opinion only. **** HP Expert **** I work in IT and cyber security
01-06-2017 10:51 PM
Welcome to forum Shipman41212.
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