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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-13-2017 01:34 PM

HP Recommended
Product: Pavilion 22 all in one a113w
Operating System: Microsoft Windows 10 (64-bit)

Hello, a week ago I purchased this computer. Everything has been fine and my friend insisted since it's used, do a reset and clean everything. I started the reset  yesterday between 2-3:00 pm. It's been nearly 24 hours and it says "resetting this PC 1%." I don't know what to do? Any help would be extremely appreciated. The warranty ran out on Feb. 6th as well.

2 REPLIES 2

‎02-13-2017 03:28 PM

HP Recommended

Its probably stuck at the 1%, turn the computer off and reintiate the reset process. You can also perform a factory reset from the system recovery mode in the start-up menu. Turn the unit on and immediately start tapping F11 to get to the system recovery page - choose troubleshoot - go on to recovery manger - from there choose the reset to factory settings under HELP. 

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‎02-13-2017 05:28 PM

HP Recommended

@DomRamJam

 

If you've only had this a week and the one-year warranty is already expired, then clearly, you purchased a USED PC, and this those, there is no knowing what problems you "inherited" from the previous owner.

 

Since the built-in Reset did not work, you will need something known as HP Recover Media.

 

You should be able to order it from HP using this link:  http://support.hp.com/us-en/document/bph07143

 

Once you have the media, read through this: http://support.hp.com/us-en/document/c00006110

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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