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Aqqaluk Honor Student
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HP Recommended

Factory reset

Pavilion
Microsoft Windows 10 (64-bit)
How can i reset my pc? I can't find Recovery Disc on package and Recovery manager won't reset my pc.
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Provost Provost
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Factory reset

Hi,


What about tapping f11 key as soon as you power on laptop?

If you've upgraded to Windows 10 from 7/8/8.1 previously, recovery partition may have got corrupted. Your only way to factory reset is to order recovery USB specific for your model from HP directly and boot from it to factory reset.


Regards

Visruth
I'm a Volunteer AND I don't work for HP


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Provost Provost
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Factory reset

@Aqqaluk

 

Hello;

Allow me to welcome you to the HP forums!

I read your post about problems doing a factory reset and wanted to help -- but need more information.

First of all, we need the detailed product number of your PC: http://support.hp.com/us-en/document/c03754824?jumpid=reg_r1002_usen_c-001_title_r0001

Second, I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Aqqaluk Honor Student
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Message 4 of 7
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It is already Win10 when i buy/open it.
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Provost Provost
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Factory reset


Then? Did you install anniversary update?

http://www.zdnet.com/article/what-to-expect-from-the-windows-10-anniversary-update/

This can render Recovery partition inoperable.

Full model name, product number of your laptop?
http://support.hp.com/in-en/document/c00033108

I'm a Volunteer AND I don't work for HP


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Aqqaluk Honor Student
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Model name: HP Pavilion Notebook 17-g163no
Product Number: W2X12EA#UUW
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Provost Provost
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Message 7 of 7
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Factory reset


OK so if you're not able to perform the suggestions in my first post here & since you've not created HP Recovery USB after first setup of this notebook, you could either:
Order Recovery USB from HP specific to your model:
http://support.hp.com/in-en/document/bph07143

Or do a clean install of Windows 10 Home 64 bit using Microsoft windows media creation tool by creating bootable installation USB.
https://www.tenforums.com/tutorials/2376-usb-flash-drive-create-install-windows-10-a.html

First one is charged by HP ($60), Second one is free.
I'm a Volunteer AND I don't work for HP


Click the "THUMBS UP ICON" to say thank you and Click "ACCEPT AS SOLUTION" if this is the answer you needed
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