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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-06-2017 04:47 AM

HP Recommended
Product: HP STREAM 14-axOXX
Operating System: Microsoft Windows 10 (32-bit)

Bought on the 05/12/16 at PC World,  but lost the receipt. I tried to do a system restore and now i have a brick it looks the restore fried the hard drive so now i have no laptop.

6 REPLIES 6

‎03-06-2017 08:02 AM

HP Recommended

Step 1: Remove the battery for 10 second and retry to start. Then give more details please about what you see (screen/lights).

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‎03-06-2017 04:19 PM

HP Recommended

I can't remove the battery it is a notebook 

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‎03-07-2017 01:13 AM

HP Recommended

Yes, that occurs. There is no alternative than removing all screws to remove the back cover. Be carefull, one of the screw (aft-middle) is (may) not a Phillips but a torx.

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‎03-07-2017 05:17 AM

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unfortunatly it is a complete sealed unit. There are no visable screws anywhere.

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‎03-08-2017 04:18 AM

HP Recommended

Capture.PNGIndeed, the screws are hidden.

1. Position the computer upside down. 2. Peel the two rubber strips off the bottom cover to gain access to the screws underneath. 3. Remove eight Phillips PM2.5×6.0 screws  that secure the bottom cover to the computer. 4. Pry around the edges to disengage the bottom cover from the computer. 5. Lift the bottom cover from the computer.

Remove the battery: 1. Disconnect the battery cable from the system board (1). 2. Remove the three PM2.0×2.5 screws (2) that secure the battery to the computer. 3. Remove the two PM2.0×6.0 screws (3) that secure the connector to the computer. 4. Lift the battery and the connector from the computer (4). 5. Disconnect the connector from the battery (5).

Capture.PNG

Do not forget to disconnect everything and to take measures against static electricity.

 

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‎03-08-2017 04:30 AM

HP Recommended

Al the material above is copyrighted HP. The original technical manual can be found at http://h10032.www1.hp.com/ctg/Manual/c05227771

 
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