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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 01:21 PM

HP Recommended
Product: PRODUCT ID: W5T32PT#ABG
Hi.
I have issues with my laptop after being away for a few days, returned to turn it on to fix a fault. Followed instructions to fast test. Results saying,

"Your computer has failed hard drive check. Depending on your warranty or support contract status, you may be eligible to take advantage of the HP Automatic Customer Self-Repair program, which may allow you to receive a hard drive replacement at no charge.

Please follow information:

1. Copy the following information:

FAILURE ID: XXXXX
PRODUCT ID: XXXXX
Hard Drive Capacity: XXXXX
Hard Drive 1

2. Connect to the internet via another computer

3. Navigate to www.hp.com/go/techcenter/PCDiags and follow the directions"

My issue is I've lost direction, wondering if it's worth the headache or should I just take​ it back to where I got it from and letting them deal with it.
8 REPLIES 8

‎05-30-2017 01:50 PM

HP Recommended

How long have you owned the laptop?

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‎05-31-2017 06:08 AM

HP Recommended
Hi Huffer, sorry for the delay in replying.
I purchased it on 19/09/2016.
Look on the HP site it has 3months warranty left
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‎05-31-2017 06:10 AM

HP Recommended

Make a warranty claim. Where are you located (country)? 

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‎05-31-2017 06:11 AM

HP Recommended
Australia, Portland Victoria
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‎05-31-2017 06:13 AM

HP Recommended

Go here and click support:

 

http://www8.hp.com/au/en/contact-hp/contact.html

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‎05-31-2017 06:16 AM

HP Recommended
Also, thank you for your guidance, I'll return it 1st up in the morning.
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‎05-31-2017 06:17 AM

HP Recommended
Sorry, that just come up. I'll do that now. Cheers
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‎05-31-2017 06:23 AM

HP Recommended
Thanks again, atm I'm outside of operating hours. I'll try again in the morning.
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