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‎05-17-2017 08:23 PM

HP Recommended
Product: J8X12UA#ABA
Operating System: Microsoft Windows 10 (32-bit)

This is a HP 15 Notebook PC  System 233F Born on 10/15/2014

I installed a Disk update system (Slimware?) it said my disk were outdated but my Computer was working fine, when I deleted the Slimware my screen went blank and when I try to bring up my computer it brings up HP PC Hardware Diagnostics UFI Version 5;9.0.0 screen. What do I need to do to get back on my computer?

3 REPLIES 3

‎05-17-2017 11:18 PM - edited ‎05-17-2017 11:21 PM

HP Recommended

 

Immediately after powering on start tapping the Esc key. This should open a menu where you tap F11. On the Options screen click Troubleshoot. On the next screen click Recovery Manager.

http://hp.dezide.com/ts/start.jsp?guide=HPSystemRecovery.net&as=true&SFS=sdoc&section=ccweb&language...

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‎05-20-2017 05:02 PM

HP Recommended

Nothing has worked, not able to use that computer yet.

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‎05-20-2017 05:05 PM

HP Recommended

Have you used Hardware Diagnostics? Is that what gives you the failure id? I assume it is on hard drive test? If so the hard drive has failed/is failing and will have to be replaced.

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