Note on archived topics.
10-18-2016 08:32 AM
I had to reimage my hard drive due to other software problems. Now I'm trying to reload drivers/software to restore the system. Windows 7 recognizes the Validity sensor in the Device Manager, but in Control Panel under Biometric Devices it says "Windows did not find any biometric devices".
I'm on a Domain, and I saw that the biometric devices might not work on a domain, but I was able to use it before I reimaged my hard drive. I don't know if that is part of the problem, but I need to be able to use it. Any ideas?
10-19-2016 12:53 PM
@QBRuss Welcome to the HP Forums :)
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As I understand the fingerprint reader doesn't work,
don't worry as I have a few steps to help you out,
Here's a related post with a similar issue that seems to have helped others: Click here
(Although the header may be different, the steps will solve your concern as well).
Step two: Follow the below steps:
· Update the BIOS
· Enable biometric support
· Check for Windows support
· Clean the fingerprint reader
· Update the device driver
· Update the fingerprint reader software
· Find new device drivers if you changed operating systems
For more details information: Click here
Let me know if those steps worked for you. If they did, that’s awesome! Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
I am an HP Employee
10-19-2016 12:59 PM
I contacted HP tech support via the chat function, and Nikhil M worked on my system, following the steps you suggested, but was unable to resolve my problems. He said he would arrange for a technician to come onsite to fix my problem (since we have an onsite support contract), but I have not heard from him or anyone about scheduling this visit yet.