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mp2568 Honor Student
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Fingerprint Sensor does not work

HP ENVY TouchSmart 15-j057cl
Microsoft Windows 10 (64-bit)

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

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Distinguished Professor
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Fingerprint Sensor does not work

#HPExpertDay

These should help:

http://support.hp.com/us-en/document/c03718240

and

http://support.hp.com/us-en/document/c03653209

Workd for Win 10 too.

Wish you luck,
Karthik

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mp2568 Honor Student
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Fingerprint Sensor does not work

Tried the suggestions provided but still no luck. Not sure what to try next.

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