Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Posts: 1
Member Since: ‎12-12-2013
Message 1 of 1 (6,979 Views)

Fingerprint doesnt setup caption with what to do...

I am trying to set up my fingerprint to log on in Windows 7 32-bit on my HP Pavilion dv2000 entertainment series laptop.. I tried going to Control Panel -> Biometric Devices and then clicking on the option to use my fingerprint with Windows. This opens up Internet Explorer and links me to, on which it gives me a "this page can't be displayed" error. (When I open the link in CoolNovo instead of Internet Explorer, it appears to go to, which also gives me a DNS error.) I can't find the drivers for my PC online (only drivers for Windows 7 64-bit and Windows XP are displayed). Should I try installing the Windows XP drivers (which are 32-bit), or is it impossible to use the fingerprint sensor in this configuration?

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation