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Dekandev Student
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Fingerprint reader only works spasmodically.

Envy 17-N152NA
Microsoft Windows 10 (64-bit)

At Startup, the fingerprint reader illuminates.

 

Very occasionally, one pass opens the Windows screen.

 

Usually, it takes more passes and after 2 or 3 I normally give up and use the passcode entry.

 

I've made sure reader and my finger are clean but this makes little difference.

 

Any advise would be appreciated.

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Message 2 of 2
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HP Recommended

Fingerprint reader only works spasmodically.

Hi @Dekandev

 

Thank you for joining the HP Forums! 
 

I saw your post on how your fingerprint reader only works occasionally. With your HP Envy 17-N152NA Notebook. I am happy to help you with this issue! 

 

The fingerprint function stops working after a system reset has been performed on the computer.

 

To resolve this issue, perform the following steps to clear the fingerprint database.

 

  1. Navigate to the C:\Windows\System32\WinBioDatabase folder.

  2. Open the folder.

  3. Delete all files in this folder.

  4. Close Windows Explorer.

  5. Restart the computer.

    The fingerprint function is restored.

 

NOTE: Fingerprints must be re-enrolled after deleting the contents in the WinBioDatabase folder.

 

Source: Fingerprint Function Stops Working After System Reset is Performed.

 

Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

 

Hope this helps! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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