Note on archived topics.
09-12-2016 09:35 AM
At Startup, the fingerprint reader illuminates.
Very occasionally, one pass opens the Windows screen.
Usually, it takes more passes and after 2 or 3 I normally give up and use the passcode entry.
I've made sure reader and my finger are clean but this makes little difference.
Any advise would be appreciated.
09-13-2016 01:37 PM
Thank you for joining the HP Forums!
I saw your post on how your fingerprint reader only works occasionally. With your HP Envy 17-N152NA Notebook. I am happy to help you with this issue!
The fingerprint function stops working after a system reset has been performed on the computer.
To resolve this issue, perform the following steps to clear the fingerprint database.
Navigate to the C:\Windows\System32\WinBioDatabase folder.
Open the folder.
Delete all files in this folder.
Close Windows Explorer.
Restart the computer.
The fingerprint function is restored.
NOTE: Fingerprints must be re-enrolled after deleting the contents in the WinBioDatabase folder.
Please remember to return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.
Hope this helps! :)