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DMT_Hami
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Forgot admin password

HP Recommended
Microsoft Windows 10 (64-bit)

Im having the same problem ... After entering incorrect password three times it gives halt code: 59123613

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GOLD_MASTER
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Hi.

Welcome to forum DMT_Hami.

Enter:

46881235


I am a computer systems engineer and a Mexican volunteer at the forum.

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DMT_Hami
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Thanks it worked, but now I need a BitLocker key. I can't recover this key from Microsoft, I can't remember what my MS Account or password I used on this device. Is there a way to remove the BitLocker?

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IT_WinSec
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BitLocker is the built-in full disk encryption software. It is there on purpose to protect the computer against thieves, unauthorized users, offline or online cyber security attacks.

Unlikely the BIOS password, BitLocker is considerably stronger to bypass.

 

If your BitLocker key was stored on Microsoft's OneDrive and you cannot access this MS account, you need to check with Microsoft if they can help you :

>> http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/I-forgot-my-password-can-HP-help...

>> https://account.live.com/password/reset

 

If there is no encryption key available, there is no way to bypass BitLocker (unless you are a blackhat or work for three letter authorities) and you will need to reinstall Windows/reimage the PC.

>> Your FEEDBACK is important. Click below on Accept As Solution or ThumbUp+ buttons if my comments helped or to say thanks <<
*** I work for HP *** I express personal opinion only *** HP Expert - Volunteer since 2013
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