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Misieliz
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Message 1 of 2
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Forgot my password

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J3R67EA#BH5
Microsoft Windows XP
I forgot my system password. It requires removable media for password recovery and I don't have that.

What do I do?
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Chimney_83
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Message 2 of 2
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Greetings @Misieliz

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to login on your computer and you are being prompted for the password recovery media.

Not to worry, I will be glad to help. 

However, for me to be able to assist you, I would require more information. 

Are you using a local account or a connected account on your computer?

What is the operating system installed on your computer?

May I know the model of your computer?

 

Password recovery media is an option where customers can create to login on the computer after setting up a password on the computer. 

If you have not created a password recovery kit please refer to the below articles based on the operating system on your computer.

HP PCs - How to Change or Reset Password (Windows 7)

HP PCs - How to Change or Reset Password (Windows 😎

HP PCs - How to Change or Reset Password (Windows 10)

 

Let me know if this helped. 

Chimney_83
I am an HP Employee

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