Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
Welcome to HP Forums and Thanks for the post.
I understand that you are unable to login on your computer and you are being prompted for the password recovery media.
Not to worry, I will be glad to help.
However, for me to be able to assist you, I would require more information.
Are you using a local account or a connected account on your computer?
What is the operating system installed on your computer?
May I know the model of your computer?
Password recovery media is an option where customers can create to login on the computer after setting up a password on the computer.
If you have not created a password recovery kit please refer to the below articles based on the operating system on your computer.
HP PCs - How to Change or Reset Password (Windows 7)
HP PCs - How to Change or Reset Password (Windows 😎
HP PCs - How to Change or Reset Password (Windows 10)
Let me know if this helped.
Chimney_83 I am an HP Employee
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