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DaiseyFord Top Student
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Forgot windows password. Cannot get in to reset password. Hitting F11 does nothing. Help :o(

ProBook
Microsoft Windows 7 (32-bit)

Cannot get past login window.  Need to reset laptop but can't get anywhere.  Thank you. I am on the Windows 7 Professional page.

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Regents Professor Regents Professor
Regents Professor
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Message 2 of 4
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Forgot windows password. Cannot get in to reset password. Hitting F11 does nothing. Help :o(

Dear Customer,

 

Welcome to HP Support Forum and we are glad to assist you.

 

It looks like you're not sure of the Windows Login Password for your Notebook.

We will surely assist you with this.

 

Please find the explanation as shown below for this scenario:

If you've forgotten your Windows password and you're on a domain, you should contact your system administrator to reset your password. If you're not on a domain, you can reset your password by using a password reset disk or by using an administrator account.

 

If you forget the administrator password and don't have a password reset disk or another administrator account, you won't be able to reset the password. If there are no other user accounts on the computer, you won't be able to log on to Windows and will need to re-install Windows.

 

Note: Please reply to this post and let us know if you have setup any Security Questions during the Product Registration

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I am an HP Employee
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DaiseyFord Top Student
Top Student
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Message 3 of 4
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Forgot windows password. Cannot get in to reset password. Hitting F11 does nothing. Help :o(

Thank you. I highly doubt I set up any login questions, but how would I know. Can't I just do a recovery?
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Regents Professor Regents Professor
Regents Professor
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Forgot windows password. Cannot get in to reset password. Hitting F11 does nothing. Help :o(

You can certainly perform System Recovery, however you cannot save any data from the unit

 

and

 

Originally the Notebook will have the Recovery Partition and that would give you an option to create a set of Recovery Disk. If you have not created those Recovery Disks when the Notebook was in working condition we cannot do that right now

 

As of now if you need to recover your Notebook with the new Operating System you can check if the Recovery Partition

is in a working condition or not, If yes you can easily recover/restore your Notebook

 

If Recovery Partition is corrupted

 

You need to call HP Technical Support and request for a set of Recovery Disks , So you can recover/restore your Notebook at the earliest

OR

You need call up Microsoft and purchase an Operating System with the License Key, So you can recover/restore your Notebook at the earliest

 

I strongly recommend you to Contact HP Technical Support over the Phone for further assistance without any delay

 

Contact HP - http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Click this link for Warranty check - http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=uk&lc=en

  

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

I am an HP Employee
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